SHIPPING + DELIVERY
Where Is My Order?
We understand that you're eager to receive your order, and we apologise for any delay you may be experiencing. If your order has exceeded the estimated dispatch or shipment times, we're here to assist you.
Check Estimated Dispatch / Delivery Times
You can find our estimated dispatch or shipment times here.
Long Dispatch Times
If your order is taking longer than expected to dispatch, rest assured that we're doing our best to expedite it. In the event that we're unable to dispatch your order, we'll promptly notify you. You have several options for resolution, including a refund, a credit note with free shipping, or a replacement item of equal value. If you would like a replacement item, this will be subject to availability, but please let us know your preferred Item, colour, and size.
To report a delayed order and choose your preferred resolution, please submit a request here.
Long Australia Post Delivery Times
If your parcel is delayed during the Australia Post delivery process, we can help. We'll contact Australia Post on your behalf and initiate an investigation into the whereabouts of your package. To report a delayed parcel, please submit a request here.
Please note that Australia Post investigations typically take 5-10 business days to resolve. Once we have an update, we'll inform you of the outcome and resolution.
Shipment Has Not Arrived?
I have not received a Dispatch Notification
We are sorry for any delay you may be experiencing!
Shipments sent with Australia Post Standard Post generally take between 5 to 10 business days after dispatch to arrive.
Shipments sent with Australia Post Express Post generally take between 3 to 5 business days after dispatch to arrive.
Shipments sent with DHL International are dependent on current transit estimations based on your destination country.
You can track your parcel with Australia Post here with the tracking number sent in your dispatch notification. This will give you live updates on where in Australia your parcel is, and when Australia Post estimates your delivery to be.
If your parcel is outside of the estimated delivery times for your type of shipment, we are more than happy to follow up with Australia Post for you! Please get in touch with us by Submitting A Request.
If your Australia Post tracking shows your parcel is Delivered but you cannot find it on your premises, we recommend contacting your local Australia Post Facility as they may be holding it there for you. If tracking shows your parcel is Delivered - left in a safe location, then it has been delivered with Australia Post Safe Drop. Your postal driver will have taken photo evidence of where the parcel was left. If you cannot find the parcel, please contact Australia Post as they can provide you with this photo. Alternatively we can also follow up with Australia Post for you, just let us know here.
I have not received a Dispatch Notification
If you have not received a dispatch notification from us, our team might still be preparing your order for you!
Dispatch times normally take between 1-3 business days after placing your order, and during sales periods this can sometimes extend to 6 business days. We’re working hard to get your order to you as fast as possible. However, if it has been longer than the estimated dispatch times and you have not received your dispatch email, please let us know by Submitting A Request.
When Will My Order Be Dispatched?
We aim to dispatch all orders within 2-4 business days. However, it's important to note that orders with multiple items may experience slight delays due to the need to source products from different locations. This additional step in the fulfillment process can cause a slight delay in the overall shipping time. Customers should be aware of this possibility and expect their orders to arrive within a reasonable timeframe considering these potential delays.
Order Issues
My Item Is Incorrect?
We are sorry you have received the incorrect item!
Please let us know which item is incorrect by Submitting A Request. Include your preferred resolution on the form; we are happy to send out a replacement, or we can offer a refund, or a credit note with free shipping code.
All replacements will be sent out with Australia Post Express Post.
To make it easier to send us back the incorrect item, we have partnered with Australia Post to make your Dangerfield Online return easier! Visit https://return.auspost.com.au/dangerfield and follow the prompts to lodge your AusPost return for Dangerfield Online orders. This will generate a FREE returns label for you.
You will need to enter your full 9 digit order number into the order number box.
For your return authorisation (RA) number please enter your order number again.
Or you are welcome to address your return to:
Dangerfield Online Returns
19-25 Marine Parade
Abbotsford, Vic, 3067
Australia
Please send the return back to us in a secure bag, and we ask that you also include a completed Returns Form, which will inform us of your preferred resolution.
My Item Is Missing?
Item is not listed with this shipment
Not to worry!
If the item you are missing from your order is not listed with the shipment you have received, it is very likely coming in a different shipment! You can check if the item is supposed to be in this shipment by reading your dispatch notification. Each separate shipment will have it’s own corresponding dispatch notification.
We try our best to ship entire orders together, but sometimes this is not possible. We have sourcing locations all over Australia, and stock may have to be sourced from multiple locations.
Item is listed with this shipment
We are so sorry if you have not received your entire shipment!
You can check if the missing item is supposed to be in this shipment by reading your dispatch notification. Each separate shipment will have it’s own corresponding dispatch notification.
If the missing item is supposed to be in the shipment you have received, please Submit A Request with us right away so we can resolve this for you.
My Item Is Faulty?
We are sorry your item did not arrive in the condition you expected!
Please send through photos documenting the issue by Submitting A Request. This will help us determine the best course of action to find a resolution for you.
My Item Has A Security Tag?
We are so sorry if you have accidentally received an item that still has a security tag attached!
You are more than welcome to send this back to us to have the security tag removed, and we will send your item back out to you with Australia Post Express Post.
For a more immediate solution, if you would prefer, you can take the item into your nearest Factory X store and they will happily remove the tag for you! This can be done at any Gorman, Dangerfield, or Princess Highway. If it is a Myer tag, your local Myer store will be able to remove this for you.
We have partnered with Australia Post to make your Dangerfield Online return easier! Visit https://return.auspost.com.au/dangerfield and follow the prompts to lodge your AusPost return for Dangerfield Online orders. This will generate a FREE returns label for you.
You will need to enter your full 9 digit order number into the order number box.
For your return authorisation (RA) number please enter your order number again.
Or you are welcome to address your return to:
Dangerfield Online Returns
19-25 Marine Parade
Abbotsford, Vic, 3067
Australia
Please send the return back to us in a secure bag, and we ask that you also include a completed Returns Form which will inform us of your preferred resolution.
Can I Change My Order After I've Placed It?
Unfortunately, once you’ve placed your order, it is not possible to amend any details, as our online team will have already started processing your order! If you are unhappy with your purchase once it arrives, please email our customer support team who will advise on steps to return your order.
Please refer to our returns policy for more information.
Vouchers and Credits
My Online Voucher/Credit Is Not Applying?
We are sorry your code is not working!
The most common reason this may occur is that the voucher may have already expired. Make sure to check your original credit email for the expiration date.
If your voucher is still valid, please Submit A Request to let us know what the issue is. Provide your specific code, and any relevant screenshots of the code not applying, and we’ll help resolve this for you.
My Physical Gift Card Is Not Applying?
Physical gift cards can only be used in store.
If you would like your gift card changed to an online credit we can definitely arrange that! Please Submit A Request to send us a photo of the back of the gift card using the form below, which clearly displays the:
Gift card number Expiry date PIN code
We will get back to you with your new online credit details.
Gift Voucher Was Not Received?
We are sorry the recipient did not receive their gift!
Please let us know right away by Submitting A Request, and we’ll look into this for you. Provide your Order Number and the recipient's email address. We’ll figure out what went wrong, and organise to have the gift voucher resent.
Promotions and Sales
Promotion Is Not Applying?
We’re happy to help with any difficulties you may be experiencing when trying to apply a promotion to your order.
Promotion Has A Code
We are sorry your code is not working!
The most common reasons this may occur are that the promotion has already ended, or your order does not meet the terms and conditions of the promotion. You can find the specific T&Cs of your code either with the original email you received the code in, or here for site-wide promotions.
If the promotion is still ongoing, and your order meets all of the T&Cs, please Submit A Request to let us know! Provide your specific code, and any relevant screenshots of the code not applying, and we’ll help resolve this for you.
Promotion Does Not Have A Code
Many of our advertised promotions do not have codes! These promotions are applied automatically, normally already calculated into the listed price of the item for your convenience. If a promotion should be applied at checkout, this will be specified in the promotion email you received, and the T&Cs of the promotion.
Discount Codes?
Please note that the following conditions apply to discount codes:
- Only one discount code can be used per transaction.
- Some discount codes DO NOT apply to sale items and will be excluded from the discount total at checkout.
- Some discount codes, such as the birthday gift code, will expire after two weeks.
Birthday Discount Coupons
Terms and Conditions apply. Voucher is valid for two weeks only and one time use only. Gift Vouchers cannot be used to purchase online gift cards. Voucher is not valid for use in conjunction with any other offer and can only be redeemed in store with photo ID.
Welcome Discount
Coupon Terms and Conditions apply. Voucher is valid for 30 days only and one time use only. Minimum order amount is $120AUD, excluding instore and online gift cards Voucher is only valid online, and cannot be redeem instore. Not to be used in conjunction with any other offer.
Further information about current promotions can be found in our Terms & Conditions.
Product Queries?
Have a question about our products?
If you would like to know about sizes, each product listing has a handy and specific size guide already available on the product page. You can also view our general size guides for women, men, kids and scrubs If you are wondering about a product’s availability, unfortunately if the style or size you are after are not available for purchase, we have sold through our stock.
If you have any other queries about our products please let us know by Submitting A Request.
Technical Support
No Order Confirmation?
Haven’t received an email confirming your order, and unsure it has been placed properly? We can check for you! Just Submit A Request.
If you paid via Visa or MasterCard, can you please include the:
Full name that appears on the cardLast 4 digits of your card number
If you paid with PayPal, AfterPay, or ZipPay can you please include:
Email address attached to your accountConfirmation email from PayPal/AfterPay of payment
Payment Issue?
Having some trouble paying for your order?
Please let us know by Submitting A Request and we will help in whatever way we can! If possible, providing screenshots of the issue will go a long way to help us in determining what the problem might be. Please be as detailed as possible.
Website Issue?
Having some trouble with the website?
The first thing we recommend is clearing your cookies and cache! We also advise you switch browsers or devises to see is the issue is with these.
If the issue is still occurring, please let us know by Submitting A Request and we will help in whatever way we can! If possible, providing screenshots of the issue will go a long way to help us in determining what the problem might be. Please be as detailed as possible.
Newsletter and Subscriptions
Sign Up To Our Newsletter?
You can sign up to the newsletter in the footer.
If you have any questions regarding our newsletter subscription, please let us know by Submitting A Request.
Please keep in mind that subscribing to our newsletter does not create a Dangerfield account. If you would like to create an account, you can do so here!
How Do I Get The Sign Up Promotion?
After you have subscribed to our newsletter here, you will receive an email with your unique Welcome Code! The Terms and Conditions of the code are outlined in your welcome email and are as follows
Your first order must be $120.00 or greaterExcludes the purchase of gift vouchersCannot be used in conjunction with any other offer or codeValid for 30 days after subscriptionYou must be logged into your account
You can log into or create a new Dangerfield account here!
If you are experiencing issues with your Welcome Code, or have any questions about this promotion, please Submit A Request and we can help.
FAQs
Do You Sell Gift Vouchers?
Yes we do! You can purchase an online or in-store voucher here.
Gift Certificates & Coupon Codes
Cards and codes are only valid for a 36 month period. You will be notified via email before they expire.
Gift Certificate Usage Policy
Lost or stolen cards/codes will not be replaced or refunded. Any purchase made using an online gift certificate will only ever be refunded back into the original gift certificate. If an alternate payment method was used to pay the difference, then the difference is the only amount that can ever be refunded back into that payment methods source account.
Please note: In store gift cards can only be used in stand alone stores and are not valid in Myer stores or Clear It outlets
How Can I Pay?
We know you like to choose how you pay, so we offer plenty of payment options! At Dangerfield Online, we accept the following payment methods:
Credit and debit cards including Visa, MasterCard and American ExpressPaypalAfterpay (Australia Only)ZipPayAlipayWechat Pay
If you have any queries or disputes with payments and or refunds please contact the relevant financial institution.
Can I View Prices In My Local Currency?
You can view our prices in a variety of currencies! Currently, our options are AUD, GBP, CNY, EUR and USD. Select a currency from our dropdown in the top menu to view our items in your chosen currency according to the most recent exchange rate. Cost of shipping will also be reflected in your chosen currency at checkout, however Dangerfield online processes all orders in AUD.
Regardless of your chosen currency view, you will be charged in Australian Dollars at the current conversion rate when you check out, which may vary depending on your chosen payment method.
How Do Pre-Order Items Work?
Pre-order items are items that are available for you to purchase before stock has reached our warehouse ready for distribution. Pre-ordering an item guarantees you’ve secured that piece (or two) you have your eye on before it hits the shelves, but may mean you need to wait for the stock to arrive in our warehouse before it is dispatched to you.
We will only ever list styles for pre-order when we know they’re on their way and not far from arriving to us. As soon as the stock arrives at our doors we’ll post your pre-ordered item(s) to you and where we can, we’ll advise you of the estimated delivery date.
Are Colour And Print Placement The Same As Shown On The Website?
We do our absolute best to colour-match our garment photography to how our items look in real life. However, colours do appear differently on different monitors, and we can’t guarantee a 100% match in colour.
For items that feature a repeat print the placement of pattern will vary slightly due to the size of the textile.
How Do I Care For My Dangerfield Products?
We’re so glad you asked! We love knowing that you want to take the best care of your Dangerfield purchases.
We use high quality fabrications to make our products, which sometimes include delicate materials. This means care instructions should be followed to ensure you get the best longevity out of your garment. You can find the appropriate care instructions for your Dangerfield garment on the tag attached to its inside seam.
Treat your Dangerfield pieces with care and love!
I Think My Order Has Been Cancelled?
We aim to fulfill every single order placed on our website – but there is a very small possibility of overselling stock if several orders are placed at the same time. This sort of situation only comes about rarely, but if it does happen, you will receive an email indicating that a particular item you ordered is out of stock and you will be refunded the amount you paid for the item(s).
It's My Birthday! Do I Get A Present?
Happy Birthday!
We love to help you celebrate your birthday with a little extra something. Provided you’re subscribed to our Dangerfield mailing list (not just to a Dangerfield website account), a special birthday discount code will land in your emails on the day of your birthday.
And since it’s YOUR birthday voucher, and no one else’s, here’s some important information to remember.
Your special Birthday Discount Voucher is:
limited to one per year, one per customer and valid for one week only.can be redeemed online when logged into your account or in store with photo ID.can only be used by the account holder.can be used on full price items only, excluding in-store and online gift cards.is not valid for use in clearance stores or in conjunction with any other offer.is not valid for use in conjunction with a lay-by.
Please note: to ensure your personal information is secure, we've hidden your birthday in your account settings. Rest assured once you've entered in the date, we have it on file and you will receive your birthday discount voucher.
Is My Private Information Secure?
Absolutely.
Dangerfield online recognise and agree that the privacy of all personal information is important to individuals. All personal information collected to process and fulfill your order is to be minimal, private, correct, safe and most importantly in the control of the individual.
We do not share any credit card information with any third parties, other than for the purpose of processing payments for the product you have ordered. We will only ask for and use relevant personal information necessary to conduct our business. All information collected for Dangerfield is for the sole purpose and use of Dangerfield.
Privacy Policy?
To view our privacy policy, click here.
Why Am I Missing An Item In My Order
At our company, we have multiple locations from which we ship our products. This means that different items within your order may be sourced and shipped from different locations. As a result, it is possible that one item may be dispatched while others are still being sourced and prepared for shipment.
Rest assured that you will receive a dispatch notification as soon as each item is on its way to you. This will allow you to track the progress of your order and have an estimated delivery date for each item.
However, in the event that we encounter difficulties in sourcing a particular item from your online order, we will promptly notify you. We understand that this can be disappointing, and we apologize for any inconvenience caused. In such cases, we will issue you a refund for the item that we were unable to source. Please note that the refund process may take approximately 2-4 business days for the refund to appear in your account.
Do You Have Any Stores I Can Visit?
You can locate a store closest to you here.
There's a Security Tag Left On My Item?
You are more than welcome to send this back to us to have the security tag removed.
For a more immediate solution, if you would prefer, you can take the item into your nearest Factory X store and they will happily remove the tag for you!
This can be done at any Gorman, Dangerfield, or Princess Highway location:
View Gorman's store locations
View Dangerfield's store locations
View Princess Highway's store locations
Alternatively, at your earliest convenience, could you please send the tagged item back to us in a secure bag.
We ask that you also include a completed Returns Form, which will help our Returns Team understand your problem, and allow them to process your preferred resolution.
If you did not receive a form in your original parcel, there is one attached to this email.
You can create a FREE Returns Post Sticker with Australia Post through the following link, which can be printed at your local post office.
Please note that your Return Authorisation Number is the same as your Order Number: https://return.auspost.com.au/dangerfield
Our Returns Team will process your requested resolution as soon as possible, and your de-tagged item will be sent back to you via Express Post.
Again, we sincerely apologise for any inconvenience and disappointment this has caused.
Why Did I Receive A Credit Note Instead Of A Refund?
You may have received a credit note instead of a refund as the return does not meet the criteria outlined in our Returns Policy, which can be found on our website. We are only able to reimburse items purchased at a discount (on Sale or Promotion) via credit note.
Can I Return In Store?
We want to make your return as easy a possible! There are definitely instances where you can return your order in store, please read on to find out.
I purchased online
If you would like to return a New Arrival item you purchased, you can definitely return this to a store. Returns must be made in store within 14 days of receiving your order.
If you would like to return a Sale, Outlet, or Online Exclusive item, this will have to sent back to us here at Dangerfield online. You can find instructions for how to return an item here.
I purchased in store
If you have purchased from a store, you can return in store, in line with the Returns Policy printed on the bottom of your receipt.
Sold Out Items?
We make every effort to keep sufficient stock of items shown on our website. Occasionally, we do sell out of products before the site can be updated. If this should happen, you will receive an email indicating that a particular item you ordered is out of stock. If an item you have ordered is out of stock online, we will notify you immediately and reimburse your funds.
If a specific size or colour is not listed, it is currently out of stock or sold out.